Plan Holder

This is the person who takes out the funeral plan, either for themselves, or on behalf of others.


First Critical Contact (Payee)

This is the person who will contact us to inform us of the ‘sorry business’ and who will be our contact for arranging payment of funeral-related expenses.


Second Critical Contact (Disclosure)

This will be the person whom the plan holder wishes us to disclose information to.


Named person (Nominee)

This is the person who is covered for funeral and related expenses in the event of their passing


Benefit Amount

This is the amount which you are covered for in relation to funeral  and related expenses.


Fortnightly Amount

This is the amount you will pay each fortnight in order to keep your plan active and please remember, that you are covered once your first fortnightly amount is received.


Cooling Off Period

The ‘cooling off period’ is 10 business days, or the equivalent of 14 days as these may include weekends or public holidays. During this period, you will not have to make payments, and can simply cancel if you wish.


Funeral and Related Expenses 

We cover all funeral and related expenses; for example: Funeral Director’s accounts as well as Headstones and plaques, clothing for the family, travelling and accommodation costs, and wake costs.    The benefits can also be used to repatriate the body of a customer who has died in another state, and his family want him to be buried at home.


When a named person (nominee) passes away, a claim is made by calling our offices.  One of our customer service team will then help and guide the caller through the process, making it as easy and as painless as possible.